Why am I receiving more than one bill for the same surgery?
There are a number of separate charges associated with your surgical procedure. You MAY receive charges from several companies.
Gladiolus Surgery Center
Your surgeon’s office – his/her fee for performing your surgery.
Your pathologist – services for tissue specimens removed during surgery requiring further examination.
Services may be provided in this health care facility by the facility as well as by other health care providers who may separately bill the patient and whom may not participate with the same health insurers or health maintenance organizations as the facility as applicable.
Pathology and Providers
In the event a specimen was ordered to be taken and submitted for study, you may incur a charge related to that process billed by the Pathology Provider ordered/requested by your surgeon. The provider would submit to your insurance carrier/responsible party and you may have a financial responsibility/bill related to that expense. We primarily utilize the following Providers:
Access Diagnostic Institute
21st Century Oncology Labs PO Box 740781 Cincinnati, OH 45274-0698
Anesthesia Provider Group:
U.S. Anesthesia Partners of Florida – Ft. Myers
What type of credit cards do you accept?
We accept all major credit cards such as Visa, Mastercard, Discover and CareCredit. You are welcome to visit the CareCredit website at: www.carecredit.com to pre-apply for their services before your date of surgery.
When should I expect my first bill?
We will bill you any balance due after your insurance company has paid your claim. There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.
Do you charge interest?
Are we able to set up a payment plan?
We do ask that all balances are paid in full within 45 days. If you encounter problems paying within the 45 days, please contact our office immediately at 239-689-7000 and ask for our collections department to set up a payment plan.
What is your credit and payment policy?
Unless arrangements are made in advance, full payment is due within 45 days of your surgery. Cosmetic surgery procedures must be paid in full prior to your surgery date.
We strongly encourage you to personally contact your insurance company about your upcoming surgery. It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date. You may be penalized by your insurance company if you don’t follow your policy guidelines. You must understand what your benefits cover and how this may affect you financially.
We will submit insurance claims for you. We may request that your deductible and copay amounts are paid on or before your date of surgery. You will receive a call from us regarding the amount to pay. If needed, self-pay accounts may pay 50% of the total estimated procedure on or before the date of surgery and sign a financial agreement keeping in mind that our balances are due within 45 days.
If you anticipate difficulty in paying your bill within the 45 day period please let us know immediately. All accounts over 45 days will be turned over to MNET Financial for further collection.